E G Grounds Care Ltd Customer Privacy Notice and Cookie Policy
This privacy notice tells you what to expect us to do with your personal information.
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Contact details
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What information we collect, use, and why
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Lawful bases and data protection rights
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Where we get personal information from
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How long we keep information
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Who we share information with
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Cookie Policy
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How to complain
Contact details
Telephone: 07876718044
Email: admin@eg-groundscare.co.uk
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
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Names and contact details
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Addresses
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Purchase or account history
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Payment details (including card or bank information for transfers and direct debits)
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Health and safety information
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Account information
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Website user information (including user journeys and cookie tracking)
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Photographs or video recordings
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Information relating to compliments or complaints
We collect or use the following information for the operation of customer accounts and guarantees:
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Names and contact details
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Addresses
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Payment details (including card or bank information for transfers and direct debits)
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Purchase history
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Account information, including registration details
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Information used for security purposes
We collect or use the following information to comply with legal requirements:
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Name
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Contact information
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Identification documents
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Financial transaction information
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Health and safety information
We collect or use the following information for recruitment purposes:
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Contact details (eg name, address, telephone number or personal email address)
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Date of birth
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National Insurance number
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Copies of passports or other photo ID
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Employment history (eg job application, employment references or secondary employment)
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Education history (eg qualifications)
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Right to work information
We also collect or use the following information for recruitment purposes:
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Racial or ethnic origin
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Religious or philosophical beliefs
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Genetic information
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Health information
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Sexual orientation information
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief set out below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
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Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
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Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
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Your right to erasure - You have the right to ask us to delete your personal information.
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Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
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Your right to object to processing - You have the right to object to the processing of your personal data.
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Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
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Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
You can read more about this on the ICO website under 'Your data protection rights'.
Our lawful basis for the collection and use of your data:
Our lawful bases for collecting or using personal information to provide services and goods are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for legal requirements are:
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Our lawful bases for collecting or using personal information for recruitment purposes are:
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Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
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Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
Where we get personal information from
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Directly from you
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Previous employers
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Suppliers and service providers
How long we keep information
We only keep your data for as long as we need it for, which will be at least for the duration of an employees employment or the length of contract the services are to be provided for. Though in some cases we will keep data for a period after employment or a contract for services has ended. Some data retention periods are set by the law.
Who we share information with
Data Processors:
Eastfield Accountants
This data processor does the following activities for us: Processing Payroll Services
HS Direct
This data processor does the following activities for us: Health & Safety documentation and e-learning
Bright HR
This data processor does the following activities for us: Online HR services to clock in/out, monitor annual leave, sickness, absences and training. To store all employee documentation. To provide HR advice and support with professional HR specialists.
Others we share personal information with:
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Professional or legal advisors
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Relevant regulatory authorities
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Organisations we are legally obliged to share personal information with
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Publicly on our website, social media or other marketing and information media
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Previous employers
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Suppliers and service providers
Cookie Policy
We receive, collect and store any information you enter on our website or provide to us. We use software tools (WIX Analytics & Google Analytics) to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
When website visitors complete the ‘Contact Us’ form and submits this to us, we will collect and store details such as name, email address. Your personal details will only be used for the specific reason of contacting you, and will not be shared with any third party or used for marketing.
We collect such Non-personal and Personal Information for the following purposes:
To provide and operate the Services including website services
To be able to contact our Visitors and Users with general or personalized service-related information if they have requested it;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we may use to provide and improve our respective services;
To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. We also use WIX Analytics and Google Analytics to analyse the way site visitors are interacting with the website.
To find out more about what cookies are used and how to manage them properly please visit:
To opt out of being tracked by Google Analytics across all websites, visit this link:
http://tools.google.com/dlpage/gaoptout
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint